This document details our Terms and Conditions. By registering you agree that you have read and understood our conditions of business and agree to be bound by them. Should you require any clarification of any aspect of the terms and conditions then please ask.

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Fee Levels

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All fees, are available on request and are subject to VAT at the current rate. A member of staff will be happy to discuss any queries you may have. 

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Settlement Terms

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Payment is due at the time of treatment unless alternative arrangements have been agreed in advance.  Should an account not be settled a reminder will be sent. Should it be necessary for further reminders to be sent, administration charges will be incurred. After due notice, unpaid accounts will be referred to our debt collection agency and further charges, such as for the production of reports, correspondence, court fees, attendance at court and phone calls will be levied in respect of costs incurred in collecting the debt. While it is our policy to co-operate with our clients whenever possible, if payment is not made in accordance with our terms, then debts will be escalated for further action and may include to the County Court to issue proceedings.  Any cheque or credit/debit card transaction not honoured or any cash tendered that is found to be counterfeit will result in the account being restored to the original sum with further charges added to cover bank charges and administrative costs.   

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If the debt is a business to business debt, then we will pursue payment of all charges and interest to which we are entitled under the Late Payment of Commercial Debts (Interest) Act 1998 including our Administrative costs. If outstanding accounts are referred for legal proceedings the Court Fees and Legal Costs will also be claimed. 

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Inability to Pay

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If for any reason, you are unable to settle your account as specified, we ask you to discuss the matter with a member of staff, as soon as possible and before treatment takes place. Please note that instalments or part payment of any account may be sanctioned with the express permission of a senior member of staff but any such arrangement must be agreed before treatment takes place.

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Methods of Payment

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Accounts are due for settlement at the end of the consultation. You may settle your accounts using cash or credit/debit cards. Card payments can be taken over the phone for your convenience. BACS payments are to be paid to the bank account shown on the foot of your invoice, and should include as an account’s reference your surname and postcode.  If you can’t find it, please call us. 

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Compliments / Feedback

 

We are always pleased to receive compliments/feedback on the service we provide. 

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Complaints and Standards

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We hope to ensure you never have recourse to complain about the standards of service received from us. However, if you feel that there is something you wish to raise, please direct your comments within 28 days in writing, to hello@agoraheart.co.uk. An acknowledgement will be sent by return and then a period will elapse while the case is investigated and reports collated from those staff involved. A reply in writing will follow, usually within 28 days although the period may be longer if the Manager of staff involved are temporarily unavailable or delayed. 

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We will not tolerate any aggressive, or abusive behaviour to any staff member, at any time.  Any client behaving in such a way will be asked to leave the premises immediately and will then be notified in writing. 

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Variations in Terms and Conditions or Business

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No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by the partners. Additionally, no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way.